Wednesday, March 08, 2006
Get More Clients by Networking
Networking will be the single most valuable marketing skill that you can possess, both with VA peers and prospective clients.
Talk to other Virtual Assistants. Inquire as to whether they need assistance with overflow. Send your resume to them. But please realize that networking doesn't end there. It's not about contacting people once whom you hope to find work with. It is about building relationships and trust. The benefits of networking are not always immediate.
Networking with prospective clients is much the same. Know who your target group is- small business owners, real estate agents, coaches, etc. Start to make contacts and keep in touch periodically. Get to know them and give them a reason to trust you with their business. Allow time for them to realize that you are a professional and an expert in your skill set.
Also don't discount the importance of networking with existing and former clients. Ask them for referrals. Nothing speaks more clearly about a professional than an endorsement from an already satisfied customer. If you do get a referral from a client, please remember to thank the source.
Saturday, March 04, 2006
Never Miss a New Posting to the Virtual Assistant Connection
1.) Click on the orange RSS button on the right side of this blog page and automatically have each update sent to your RSS reader.
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2.) Use the very short and simple "Subscribe" form also to the right and enter your email address. An email update will automatically be sent to you with each posting. All email addresses are held in the strictest of confidence.
As always, thanks for visiting my blog. Feel free to email me at any time (info@officesupportnow.com) with your suggestions on how I can make this blog a better resource for Virtual Assistants. Or you can simply post a comment.
Friday, March 03, 2006
NEW CertifiedVP PRO eCourse; Become a Virtual Assistant
This new option combines both of the intial eCourses into one economical eCourse. Those who successfully complete the eCourse will receive a certification from CertifiedVP, which is a great addition to your portfolio.
You can also take a FREE evaluation exam with no further obligation at http://www.certifiedvp.com/home/index.html.
Wednesday, March 01, 2006
It's a Snap!
However, I don't think you will find anything corny about Time Snapper. It's a time tracking tool that takes "snapshots" of your day and allows you to replay your day like a movie. I think it's a great concept- we all know that VAs could use a tool like this. Visit www.timesnapper.com for more information.
Why I Am a Virtual Assistant
What motivates me most as a VA is that I have the opportunity to contribute to the success of other professionals and small businesses. When I see my clients reaching new goals and realizing their dreams, it is the most rewarding experience.
Oftentimes, my clients express gratitude for competent, efficient service. It is a relief to them to be able to confidently delegate important tasks, knowing they will be completed properly and on time. They are able to focus on growing their businesses, not simply trying to stay afloat amid a sea of administrative tasks. That's why they started their businesses in the first place- to make them into something that is successful and rewarding.
I have to say, the pleasure is all mine. I am thankful that my clients have allowed me the privilege of providing the administrative support they need. Virtual Assistance is the career I have chosen, and I can't imagine a more rewarding role than to help them realize that their dreams and goals are attainable.
Wednesday, February 22, 2006
One-Minute Interview with Laura Wertenberger
Website: http://www.terrifictranscription.com
Services provided: I provide a wide array or services that run the gamut of administrative support, including executive support, editing/proofreading, transcription, with a specialty in psychiatric transcription, customer service, travel planning, calendar management, mail merge, correspondence, data entry, etc, as well as voice-over for phone systems and promotional work.
Best way to contact: via email @ laura@terrifictranscription.com or via phone @ 616-862-8409
What you enjoy most about being a VA: The satisfaction of being able to produce a high quality product in a more flexible and relaxed setting.
About your experience: Terrific Transcription and Typing is founded on 14 years of experience in the administrative support field. After spending 8 ½ years in the insurance industry and 6 years in the mental health field, as well as 4 years in the entertainment industry, meeting a wide variety of administrative and technical needs, I decided to start my own business. The years I spent in the “corporate” world have provided me with a broad base of knowledge and a solid background on which to build, as well as an appreciation for working with a diverse clientele.
A moment on the soapbox: My advice to others that are contemplating this field is, first and foremost, have confidence in yourself. Take pride in what you do, and always, above all else, strive to provide your clients with the best service possible. Remember, your name is on it.
SPECIAL OFFER from Terrific Transcription and Typing: From now, through the month of March 2006, I will gladly provide my services for half price; general support - $10/hour, and transcription - $12.50/hour (time worked).
Saturday, February 18, 2006
Pay for Employment? Never!
For a company that supposedly needs help, I find it strange that they would charge qualified applicants to apply, rather than welcome them with open arms. The truth about most of these scenarios is that they are scams. Oftentimes, there are no projects to begin with- it is just a way for them to make easy money. It boggles my mind that some people will prey on honest people who are in need of work. How do they sleep at night?!
Even if there were legitimate projects that these companies needed VAs for, it is still outrageously unethical to charge an application fee. Their sites will relate a convincing story for unsuspecting victims that this fee of $29.95 (or whatever it may be) helps cover the costs of processing your application. Considering most of these are scams, I find it hard to believe that it costs them ANY money at all to delete your application. For crying out loud! The US government doesn't even do that- and look at how many applications THEY have to sort through!
For all you newer VAs out there, just remember that you never had to pay for employment before, and that shouldn't change just because you are working virtually. The person rendering the service is the one who gets paid.
Saturday, February 11, 2006
Virtually Saving the Day
A VIRTUAL ASSISTANT is the answer they never knew existed. A Virtual Assistant is an independent contractor, someone who runs their own business, who can provide the services they need. They are experts in their field and provide incredible value to their clients. They work from their own office, saving you office space and money.
By delegating the time-draining administrative tasks that don't require their specialized knowledge the way the rest of their business does, they are free to use their time more effectively to accomplish those goals and enjoy new milestones in their businesses and careers. They often report that they are able to get more done than they ever have before, and in less time.
It is like having their own administrative assistant on call. Virtual Assistants offer their services on as-needed basis. Clients pay only for the time worked, either hourly or flat fee. If clients feel that they will need assistance more regularly, a retainer option is usually offered by most Virtual Assistants.
By the time they factor in all that they have to pay for with traditional employee in ADDITION to their wages (payroll taxes, health insurance, dental benefits, PTO, sick leave, coffee breaks, office space and equipment allocation, training cost, etc.) they often find that a Virtual Assistant can be much more cost effective.
With their "newfound" time, clients are able to concentrate on the core functions of their business, using their expert knowledge where it counts. They no longer have to work more hours to accomplish their goals because they have learned to delegate and use their own time in the most effective manner. It could be said that Virtual Assistants virtually save the day- or at least several hours of it.
Friday, February 10, 2006
Virtual Overachievers
I have to admit that I love my overachiever part of me. My goal is that every client will wonder how on earth they ever managed before me. How did the sun manage to rise? Almost every other VA that I talk to seems to have that same mentality. Overall, I think it is a good (and certainly motivating) trait to have.
However, it's also easy to let that get out of control, and then your business begins running your life. I have been accused at times of not having proper balance in my life and letting my business take charge of me. As much as I initially tried to deny it, that person had a point- and unfortunately, a very good one.
I had always heard that starting a business takes a lot of time. It did. I heard it would be the challenge of my life. It was. I heard that I'd be working long hours, more than I had ever worked before. I did. My clients were happy. I kept getting more and more work. I'd start early in the morning and be found burning the midnight oil. I kept up my other responsibilities, but I lived for my business.
What I didn't realize is that my over-the-top approach to my business didn't include enjoying my life anymore- not my whole life, anyway. Once that came to my attention, I realized that I had to regain a sense of balance. I was really worried at first- would I still be a great Virtual Assistant if I wasn't working quite so many hours?
Months later after sticking to a reasonable set schedule later, I can conclusively say, yes. In fact, I think I am actually a more effective Virtual Assistant than before. My day was planned better and I used my time more efficiently, knowing I only have a certain amount allotted. I still get up early, but I only have a certain number of hours to work, regardless of when I start. Limiting my workday to a reasonable schedule was,without a doubt, the best thing that I have ever done for myself or my business.
If you find that you have been guilty, too, of letting your VA business run away with you, you may want to try the following tips:
- Establish set work times (yes, unforeseen circumstances may arise that you need to tend to, but that is the exception, not the rule).
- Plan your workday before you start. Prioritize your tasks and start at the top. Estimate how long each task will take and "map" out your day.
- Plan work time that is free of interruptions when you can concentrate best. Your clients deserve your full attention when you are on the clock.
- Communicate effectively with your clients. Knowing specific deadlines for each project will help you to plan well.
- Know your limits. Make sure that the projects you accept are ones that you can complete with excellence. Quality, not quantity counts most!
- Include time for promoting and marketing your business in your daily plan. Part of your work day is completing those tasks for yourself.
- When the day is over, step away from the computer. If you have an office, shut the door on the way out. After work, get back to the other parts of your life- family, friends, hobbies, etc.
Life is good, not just my Virtual Assistant service, but all of it. Being an overachiever is okay, until it takes over. Now, I have certain set hours to "overachieve" each day- and the rest belongs to me!
Thursday, February 09, 2006
Becoming a Virtual Assistant
The truth is that running a Virtual Assistant business is a lot of hard work. Sure, it is rewarding , and most of us VAs wouldn't trade it for the world, but it's certainly not a walk down Easy Street. Virtual Assistants are professionals- in fact, they are experts at what they do. Everything that they do has to convey that professionalism, both in the work that they perform and their communications with others.
If you are looking to become a VA, please don't be insulted. I have spent countless hours coaching aspiring VAs. I'd likely give you my advice, too, if you asked for it. The first thing that you would likely hear from me is be professional. Always. When dealing with potential clients, put your best foot forward. When they see that you conduct yourself as a true professional will, it will give you more credibility.
My second piece of advice would be to get ready to work harder than you probably ever have. Sounds dramatic, I know, but have you ever had to be in charge of PR, marketing, accounting, and customer service? Some VAs are surprised at how many hours they have to work, especially in the beginning. You have to set up your website, develop marketing materials, identify potential clients, learn the ins and outs of the business... There is a lot to do. It takes resolve to see things through to the desired outcome (establishing your clientele).
If you need more advice than that, as I have said, I am happy to help when I can. If you are serious about becoming a Virtual Assistant and are willing to put your virtual feet to the pavement, there is no time like the present to start making your dreams come true. Resign yourself to the notion that you want to be a true PARTNER in the success of other professionals, not just someone "working from home". Understand that you are a professional who will make a difference in the professional community, and sell that idea to your clients!
(It also wouldn't hurt to enroll in a program like CertifiedVP. I mention that a lot on my blog, but that is because I really believe in it. :) )
What Is All the Hype About Skype???
My clients and I use Skype regularly and I have never had an issue with the quality of the service they provide (for FREE, no less). Skype provides several handy features such as conference calling and video chatting.
They also offer a service where you can call regular landlines all over the world with your Skype application. The rates are MUCH cheaper that what you would probably pay your phone company to make an overseas call. In fact, it is cheaper to call overseas with Skype than it is for many people to make a long distance call within the US. But of course, if you can get your clients, friends and family to get Skype, you can call Skype to Skype for free, no matter where they are.
Check it out for yourself. It is awesome! What a great tool for a VA!
Monday, February 06, 2006
Friday, January 06, 2006
I Love My StatCounter- You Will Too!
Statcounter.com offers a free website traffic stats program. It is easy to use and impressive in the amount of information you can access about how many visits your site is getting, how long they are staying, and where they are coming from.
Of course, they have optional upgrades in packages that you can purchase if you wish, although you can use their free program indefinitely. The packages that you can purchase seem to be exceptional values, too. Thanks StatCounter.com! You have definitely earnely my referral!
What Would a VA Be Without a Website?
Anyone who hears you are a virtual assistant will probably automatically assume that you have a website, which is okay until they actually ask you for it- and you blushingly murmur something about not having one. Not the best way to impress a potential client, now is it? It's an easy fix, though. A few hours during the weekend can produce a site that you can be proud to refer your clients to!
Wednesday, December 21, 2005
CertifiedVP Courses Starting Soon
Email Large Files
Thanks to websites such as www.yousendit.com and www.sendthisfile.com, you can now send files that were previously too large to even consider emailing. These sites, and sites like them, essentially allow you to securely store your file on their server. They then email a link to the file recipient, where they can log in and save the file to their computer. All in the bat of an eye. Pretty simple, huh?
Here is the kicker- many times, these services are free for basic use. Some sites have subscription upgrades that actually look like quite a bargain, too. It truly does seem that they have something for everyone.
Tuesday, November 01, 2005
CertifiedVP
CertifiedVP is ideal for both emerging and established virtual assistants, with both basic and advanced certifications available. Participants enroll in a three-week email course. After successfully completing all assignments and testing, they are awarded with a certificate of completion and .jpeg file to add to their websites.
If you are interested in learning more about the CertifiedVP program, please visit the site by clicking here. Take a FREE no-obligation evaluation exam and learn about the many benefits CertifiedVP can offer you! Be sure to note the discounts for early enrollment.
Tuesday, October 18, 2005
Building Your Professional Network
Networking is beneficial for several reasons. First, it can provide valuable leads for your service. You may be wondering why else would someone network? If you are only looking for business leads, then you are sadly cutting yourself short of the many benefits that networking has to offer. When you form relationships with your peers and professionals in related industries, you are bound to have an incredible collaborative knowledge base at your disposal. You can bounce ideas off each other, ask for and give advice, team up on large projects, not to mention form some of the best friendships of your life.
Sounds great, I know. Perhaps this is where I should mention there is a small catch- it doesn't work overnight. Networking is about building relationships. We all know that takes some time and attention. Frankly, this is where many would-be networkers drop the ball. They talk to a few people and ask for referrals (good start) but then never talk to those people again. I would much rather refer someone I actually know, as opposed to some stranger that came up to me one day and then disappeared forever. To be effective, you are going to have to stay in touch with the people you have chosen to network with (and perhaps even refer them to someone you know).
And who shall these people be? For your inner circle, you should choose a few people from your industry to network with. They will help you to run your business more effectively, and they can sometimes even contract some of their overflow work to you. Most importantly, they have succeeded in establishing their businesses and will have a certain earned wisdom that they may be willing to share with you. While you are looking for peers to connect with, it may not be a bad idea to find a mentor, also.
You will also want to include others from a related field. These people will not be your competitors but will understand your industry enough to be of value as well. You may enjoy reciprocal referrals (you refer me and I'll refer you). For instance, if you know someone who owns a print shop, you can refer people who need business cards. They, in return, may be able to refer you to professionals they know who could use a virtual assistant. It can really become a symbiotic relationship.
Since networking is an ongoing process of building relationships as assisting one another, it should become part of every day. Mention what you do to everyone you meet and strike up a conversation with- that person in line ahead of you at the grocery store, next to you in the waiting room, the new neighbors that just moved in down the street... everyone! You never know when you will run into someone to network with!
Hopefully that takes some of the mystery out of beginning to network. Volumous books could be (and have been) written on the subject, but I hope this is enough to get you started thinking about building your professional support network. As I always say, there is no time like the present!
Thursday, October 06, 2005
One-Minute Interview with S. Smith
Services Provided: Secretarial & Administrative Support, Word Processing ( Typing), Bookkeeping, Data Entry, Spreadsheet Creation, Desktop Publishing, Mailing Services
Best Way to Contact: cleripro@yahoo.com
What You Enjoy Most About Being a VA : What I enjoy most about being a VA is the independence of working from home. I enjoy working from my home office and communicating with my clients through email, phone, fax, and instant messaging. I am proud of the work that I do to make my clients’ lives just a little easier by taking their paperwork off of their hands."
A Moment on the Soapbox: If you are serious about becoming a VA for the sake of staying home with your children and being in business for yourself, stay focused. Of course it is hard in the beginning, but anything worth having always is. Spend at least four hours a day marketing and networking. Remind yourself how important your business is to you. In due time, you will have so much work coming that you too will be in search of a virtual assistant.
Monday, October 03, 2005
Bidding at Freelance Marketplaces
I have received many emails asking where to find clients. It reminds me of when I first started out and had the same question- where are all these people and businesses that supposedly need my services? I have learned a few things the hard way, and I thought perhaps from time to time, I could share some of my VA "life lessons" and make your endeavor a little less painful and a little more productive. Finding clients really isn't that difficult, although it does require persistence.
My suggestion would be to consider bidding on projects at sites such as Elance.com or Guru.com as part of your start-up strategy. There are other freelance marketplaces that you can find online as well. This is not necessarily a quick fix, as there is considerable competition out there. Yet as an emerging VA, I was able to gain my first clients this way, which opened doors to other clients and projects.
When bidding on these sites, keep in mind that the lowest bid does not necessarily get awarded the project. However, the bid that makes the potential client most comfortable does. (You are starting to notice a recurring theme in my posts, aren't you?). Bid on every project you are qualified for. Place a fair bid, and pay no attention to those $2.00/hour overseas bids. In addition, try to refrain from generic, impersonal proposals. They wouldn't win your business if roles were reversed, would they? Make sure to address their specific project and details pertaining to it.
Keeping in mind that the person reading your bid has little to distinguish you initially from the other 20-150 proposals they have received, give them a little information about you to shift the odds more in your favor. Keep it business-related, of course, and don't forget to mention why you are qualified for their project. If you have a guarantee (if not, see a few posts back) and a particularly admirable work ethic (two posts back), make sure to mention that, too. Basically, you want to give the prospective client a quick chance to get to "know" you through your bid.
Please keep in mind that bidding on these sites is also somewhat of a numbers game. That is why I suggest bidding on every job that you are qualified for. While you may feel frustrated after placing ten bids and not hearing anything back, keep in mind that if you bid fairly and present your qualifications clearly, at some point, a prospective client will probably choose you for their project. Persistence is key. I must have placed about 30 bids before I ever won one. I am glad that I never gave up because some of my best (and steady) clients have come to me through these freelance marketplaces.
If your first bids seem a little awkward at first, don't worry. As you begin to get used to writing them, you will get a feel for what gives your proposals a "natural" tone and what works best for you. You can also check the site that you are bidding at and and see what their suggestions are in creating successful proposals. These are valuable resources.
By now, you are probably at the bottom of that cup of tea, so my suggestion is to do a little research for yourself and determine if bidding at freelance marketplaces is something you want to try. Good luck and remember to stay focused!